FAQ

 

We want to answer all your questions. If you do not find what you want to know, feel free to contact us.

  1. I need a flowmeter, which technical data should I supply so that you can help me to select the correct device for my application and provide a quotation to it?
  2. I need a level instrument, which technical data should I supply so that you can help me to select the correct device for my application and provide a quotation to it?
  3. Which problem can I have with my variable area flowmeter (series PT/PS, 6000, 2000, M21, SC250) if my working conditions are different from the calibration conditions?
  4. Does the price of the equipment include the transportation freight costs?
  5. I would like my instrument to be recalibrated, what should I do?
  6. I would like my instrument to be calibrated, which kind of certificates can you issue?
  7. I would like to sent my instrument to be repaired, where and how should I do it?
  8. Will I be notified of the cost of repair prior to it?
  9. What happens if I do not want to repair the instrument after receiving the quotation?
  10. Which is Tecfluid S.A. warranty period?
  11. My instrument is under warranty but it does not work or shows an error, what should I do to get it repaired?
  12. I would like to return the instrument for credit, what should I do?
  13. I had problems with the delivery of my order and the forwarder, who should I complain?
  14. I want to make a complaint, how can I do it?



1. I need a flowmeter, which technical data should I supply so that you can help me to select the correct device for my application and provide a quotation to it?

In order to help you with the selection of the device that best meets your requirements, there are some technical data of your application that are important to know:

For liquids and gases:
- Process fluid 
- Approximate flow range 
- Compatible materials with the process fluid 
- Working pressure and temperature (necessary for the sizing of flowmeters for gases)
- Minimum and maximum pressure and temperature
- Liquid density and viscosity at working temperature for liquids and gas density at 1 bar abs and 20ºC (normal conditions) for gases
- Presence of suspended solids, concentration, particles size and hardness
- Connection size


In some flowmeters we will also need to know the flow direction, fluid conductivity, classified area installations, need of switches and/or transmitters... etc 

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2. I need a level instrument, which technical data should I supply so that you can help me to select the correct device for my application and provide a quotation to it?

In order to help you with the selection of the device that best meets your requirements, there are some technical data of your application that are important to know:

- Density of the liquid at working temperature (Viscosity as additional information)
- Maximum and working pressure and temperature
- Required length to be measured. Depending on the required level indicator type it will be a must to know:
                Series LT: Distance between flanges
                Series LC/LE/LP/LTDR: Rod length
                Series LU: Tank height
- Compatible materials with the process fluid (liquid)
- Connection size
- Purpose for which you need the level instrument

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3. Which problem can I have with my variable area flowmeter (series PT/PS, 6000, 2000, M21, SC250) if my working conditions are different from the calibration conditions?

The variable area flowmeters depend on the working conditions they have been calibrated for.

When process fluid is a liquid and there are density and/or viscosity variations, they will affect the flow reading that may be higher or lower than the actual flow rate. Also, as in this case both parameters depend on the temperature, any change of it would affect the flowl reading.

In case of a gas, as it is a compressible fluid, the flow reading is directly related to the working pressure and temperature, so due to this any change on them will provide false readings.

This is why working conditions must be perfectly defined in order to ensure the proper variable area flowmeter performance.

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4. Does the price of the equipment include the transportation freight costs?

No, the transportation costs are in all cases at the buyer's charge. Tecfluid S.A. delivery terms are 'Ex-works', according to INCOTERMS 2010.

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5. I would like my instrument to be recalibrated, what should I do?

You will have to notify the shipment to Tecfluid S.A. by means of the 'Form to be duly fulfilled and sent together with the material' that you can fill in on After Sales section of this website. The device/s must be sent at freight cost paid to the following address:

TECFLUID S.A.
Narcís Monturiol, 33
08960 Sant Just Desvern
Barcelona
Spain

Before proceeding with the calibration we proceed with a general inspection of the device and we send a quotation for repair if necessary.

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6. I would like my instrument to be calibrated, which kind of certificates can you issue?

Tecfluid S.A. can issue a Certificate of Conformity with the Calibration for the instrument at no charge if you require so in your order. Calibration Flow Certificates with Accuracy Test Report and Calibration Flow and mA Certificates with Accuracy Test Report are also available. On them we check that the device is within the allowable error and they have a cost that must be checked directly with Tecfluid S.A.

Although our flow rigs are not certified by ENAC (notified body) we can issue certificates with traceability to international standards.

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7. I would like to sent my instrument to be repaired, where and how should I do it?

You will have to notify the shipment to Tecfluid S.A. by means of the 'Form to be duly fulfilled and sent together with the material' that you can fill in on After Sales section of this website. The device/s must be sent at freight cost paid to the following address:

TECFLUID S.A.
Narcís Monturiol, 33
08960 Sant Just Desvern
Barcelona
Spain

It is important that you specify the failure or defect detected on the instrument so that our technical department can quickly determine the reason of it.

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8. Will I be notified of the cost of repair prior to it?

As soon as our technical department check the device, the After Sales department will send a quotation for repair including a small report about the reason of the failure and the costs of spare parts that must be necessary for it.

Prior to repair, Tecfluid S.A. always issue a quotation for it for your approval unless otherwise indicated.

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9. What happens if I do not want to repair the instrument after receiving the quotation?

Tecfluid S.A. do not charge for the inspection of the device to make the quotation for repair except in cases where the inspection involves a thorough cleaning of the instrument in order to eliminate any harmful component to the health of Tecfluid S.A. workers.

If you choose not to repair the instrument a written notice shall be sent indicating the address where it must be sent back and the transportation agency you would like us to use, since transportation costs are paid by the buyer.

If you want the instrument to be scrapped, a written authorisation must be sent to Tecfluid S.A.

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10. Which is Tecfluid S.A. warranty period?

Tecfluid S.A. guarantees its products for a period of 24 months from the sale, against defects in materials, manufacture or operation.

Excluded from this warranty are failures which can be attributed to improper use or application different of that specified in the order, handling by personnel not authorized by Tecfluid S.A., improper handling or abuse.

The guarantee for repaired or replaced components applies 6 months after repair or replacement.

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11. My instrument is under warranty but it does not work or shows an error, what should I do to get it repaired?

You will have to notify the shipment to Tecfluid S.A. by means of the 'Form to be duly fulfilled and sent together with the material' that you can fill in on After Sales section of this website. Please specify on the form that you are asking for inspection/repair under warranty.

The device/s must be sent at freight cost paid to the following address:

TECFLUID S.A.
Narcís Monturiol, 33
08960 Sant Just Desvern
Barcelona
Spain

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12. I would like to return the instrument for credit, what should I do?

In agreement with the Sales Engineer of Tecfluid S.A. you will be able to return de instrument by means of the 'Form to be duly fulfilled and sent together with the material' that you can fill in on After Sales section of this website. The device/s must be sent at freight cost paid to the following address:

TECFLUID, S.A.
Narcís Monturiol, 33
08960 Sant Just Desvern
Barcelona

Tecfluid S.A. established a period of 20 calendar days from the shipment of the instrument in order to accept material returns.

Unless otherwise agreed with the Sales Engineer of Tecfluid S.A. and after checking the device status, a minimum penalty of 10% of its value will be applied to the returned material, may be higher depending on product type and conditions of receipt.

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13. I had problems with the delivery of my order and the forwarder, who should I complain?

As our conditions of delivery are always 'Ex-works' (according to INCOTERMS 2010) and it is the buyer who decides the transportation agency to be used for his orders, it is the buyer himself who should complain about the incident to the transportation agency or insurance company to cover the risks.

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14. I want to make a complaint, how can I do it?

If you are not satisfied with any aspect of our products or service please let us know so that we can take into account your comments to improve our service in the future. You can make your claim by contacting us through our email tecfluid@tecfluid.com or through the Sales Engineer of Tecfluid S.A. you deal with regularly.

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